Privacy Policy

This privacy policy explains how Krux Klean Ltd collects and uses personal information through kruxklean.uk and when dealing with enquiries, customers and people interested in working with us. We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Krux Klean Ltd is a commercial and domestic cleaning company based in Burton-on-Trent, United Kingdom. Krux Klean Ltd is the data controller for the personal information described in this policy.

• Company number: 15542076
• Email: contact@kruxklean.uk
• Phone: 01283 684080

Information we collect

Contact and quotation enquiries

When you use our contact or quotation form, we collect:

• Your name and email address
• Your phone number, if provided
• The type of premises you need cleaned
• Your preferred site-visit day or time, if provided
• The information you include in your message

Careers and registrations of interest

When you register your interest in working with Krux Klean, we collect:

• Your name, postcode, email address and phone number
• Your cleaning experience
• Information about your driving licence and access to transport
• Your availability and preferred working hours
• Anything you choose to include in your message
• Your CV, if you choose to upload one

Please do not include unnecessary sensitive information in your message or CV. Registering your interest does not guarantee that work or employment will be offered.

Website technical information

Our website and hosting provider may process basic technical information needed to deliver and protect the website. This may include your IP address, browser and device type, pages requested, and the date and time of a request. We do not currently use Google Analytics, Meta Pixel or similar advertising or visitor-tracking tools.

Customer and business records

If you become a customer, we may also hold contact details, service addresses, access instructions, agreed cleaning requirements, correspondence, invoices and payment records. We do not collect card details through this website.

Why we use your information and our legal bases

• Enquiries and quotations: to respond, arrange a site visit and prepare a quotation. We rely on our legitimate interests in responding to people who contact us and, where appropriate, taking steps requested before entering into a contract.
• Providing cleaning services: to arrange, deliver and manage agreed services. We rely on performance of a contract and our legitimate interests in managing services for business customers.
• Recruitment: to assess your registration of interest and contact you about suitable opportunities. We rely on your consent to keep your details in our applicant records for up to six months. You may withdraw that consent at any time.
• Records and legal obligations: to maintain financial, tax and company records, and to establish, exercise or defend legal claims where necessary. We rely on legal obligations and our legitimate interests.
• Website operation and security: to deliver the website, prevent misuse and investigate technical or security problems. We rely on our legitimate interests in operating a secure website.

We do not use automated decision-making or profiling to make recruitment or customer decisions.

How we receive and protect information

Website form submissions are sent to our business email inbox. An uploaded CV is temporarily processed by the website so it can be attached to the email. The website then deletes that temporary copy. The emailed application and CV remain in our business inbox until deleted in accordance with the retention periods below.

We use reasonable technical and organisational measures to protect personal information, including limiting access to people who need it, maintaining website software and protecting the accounts and devices used to access business information.

Who we share information with

We do not sell or rent personal information. Where necessary, information may be processed by:

• Our website hosting and technical service providers
• Our business email provider
• Professional advisers such as our accountant, where relevant
• Government bodies, regulators, courts or law-enforcement authorities where required by law

Some technology providers may process information outside the United Kingdom. Where a restricted international transfer takes place, we require an appropriate legal safeguard, such as an adequacy regulation or approved contractual protections.

Cookies and external services

We do not currently use cookies for our own advertising or analytics. The website may use strictly necessary technology for security and basic operation.

Our website loads font files supplied by Google Fonts. Your browser may send technical information, including your IP address, to Google when requesting those files. Social-media icons on our website are ordinary links; Facebook, Instagram or LinkedIn receive information only after you choose to follow one of those links.

How long we keep information

• Enquiries that do not become customers: normally up to 12 months after our last communication, unless needed longer for a complaint or legal claim.
• Careers registrations and CVs: up to six months from submission, unless you ask us to delete them sooner or become a worker or employee.
• Customer service records: for the duration of our working relationship and for as long afterwards as reasonably needed to deal with questions, complaints or legal claims.
• Invoices, payments and accounting records: normally six years from the end of the financial year to which they relate, or longer where the law requires it.
• Technical logs: for the period set by our hosting or security provider and only for as long as needed for operation, security and troubleshooting.

We may delete or anonymise information sooner when it is no longer needed.

Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to processing based on legitimate interests
• Receive certain information in a portable format
• Withdraw consent at any time where we rely on consent

These rights are not absolute and may not apply in every situation. To make a request or withdraw recruitment consent, email contact@kruxklean.uk. We may need to confirm your identity before completing a request.

Complaints

Please contact us first if you have concerns about how we use your information. You also have the right to complain to the UK’s data-protection regulator:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

Changes to this policy

We may update this policy when our website, services or use of personal information changes. The date at the top shows when it was last revised.